FAQ/Returns

Refunds & Exchanges:

PLEASE EMAIL CUSTOMERSERVICE@12AMRUN.COM WITH ANY QUESTIONS OR RETURNS. ALL RETURNS/EXCHANGES MUST HAVE APPROVAL EMAIL INCLUDED TO BE PROCESSED. THIS WILL ENSURE A SPEEDY EXCHANGE PROCESS. PLEASE SEE INSTRUCTIONS BELOW

ALL ITEMS BOUGHT ONLINE MUST BE RETURNED VIA THIS PROCESS. ITEMS MAY NOT BE RETURNED TO OUR STORE LOCATION. 

ITEMS NOT ELIGIBLE FOR REFUND OR STORE CREDIT:
    • Items marked as final sale, including all sneaker purchases.
    • Sale items
    • Free gifts or promotional items with retail value.
    • Returns returned in damaged/worn condition.
    • Returns received after 14 days of the original order shipment delivered date.
    • For hygienic reasons, hats, earrings, underwear, swimsuits and bodysuits cannot be returned.
    • Original shipping charges
    • Gift cards are non-returnable and non-refundable.

REFUNDS

After receiving the returned item, 12amrun LLC will credit the customer's account for the original purchase price minus the $10.00 restocking fee. 12amrun LLC will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to 12amrun (see the Undeliverable Packages section below for details). 12amrun will not re-ship any order that is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete.

EXCHANGES
To exchange an item, the customer must return the unwanted item according to the return procedures listed below. 

REFUND OPTIONS:

  1. Exchange/Store Credit: Receive store credit for the amount of your return, and then place an order for an alternate item or size. Items are available on a first come, first serve basis

  2. Refund: Receive refund back to your original payment method, minus shipping & restocking fee.

HOW TO MAKE YOUR RETURN:

  1. Email us at customerservice@12amrun.com with the issue. 

  2. After you submit return request, it will take us 1-3 business days to review your case for approval. You will receive a confirmation email once we approve your return.

  3. Pack it up along with return approval email printout. Place your item(s) (in unworn condition and with tags attached and in its original package) in a securely sealed shipping package.

  4. Send it off. Jot down the tracking number so you can follow its journey.

Mail your return to:
12amrun
Attn: Returns/Exchanges
3171 W Tompkins Ave
Las Vegas, NV 89103

Return your package via the US Postal Service, UPS, or FedEx.

For US Postal Service:

Take your package to a US Post Office, ship via First Class Mail with Tracking or Priority Mail.

Be aware that giving your package to a US Postal carrier or leaving it in a USPS collection box or your residential mailbox may add additional transit time and cause delays in processing your return.

 For UPS:

Take your package to a UPS store.

Be aware that leaving your package in a UPS drop box or giving it to a UPS Ground driver may add additional transit time and cause delays in processing your return.

For FedEx:

Take your package to a FedEx store.

Be aware that leaving your package in a FedEx drop box or giving it to a FedEx Ground driver may add additional transit time and cause delays in processing your return.

Please allow 5 to 10 business days for package transit, plus an additional 2 to 3 business days for processing after receipt at our Fulfillment Center.

We'll email you once we process your return or exchange.

Please note: We strongly encourage you to insure your package. Please be aware that we cannot take responsibility for any lost or damaged packages in transit.

Once we receive customer returned merchandise we will immediately take care of corrections that need to be made. We will review your invoice and corrections you have given and will correct any errors made on our behalf.
We currently only ship to selected countries. Sorry for the inconvenience, and stay updated on when we will launch international shipping via our e-mail newsletter.

Holiday Schedule

Please note: Packages are shipped out on business days. The following are holidays and considered to be non-business days:
• New Year’s Day
• Martin Luther King’s Birthday
• Presidents’ Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• The Day After Thanksgiving Day
• Christmas Day
If your Credit Card will not work at Checkout:
You can always use PayPal.  Sometimes credit cards will not work due to the customer moving to a new address that does not match up with old address where he or she had the bank or credit card.