PLEASE EMAIL CUSTOMERSERVICE@12AMRUN.COM WITH ANY QUESTIONS OR RETURNS. ALL RETURNS/EXCHANGES MUST HAVE APPROVAL EMAIL INCLUDED TO BE PROCESSED. THIS WILL ENSURE A SPEEDY EXCHANGE PROCESS. PLEASE SEE INSTRUCTIONS BELOW
ALL ITEMS BOUGHT ONLINE MUST BE RETURNED VIA THIS PROCESS. ITEMS MAY NOT BE RETURNED TO OUR STORE LOCATION.ITEMS NOT ELIGIBLE FOR REFUND OR STORE CREDIT:
Exchange/Store Credit: Receive store credit for the amount of your return, and then place an order for an alternate item or size. Items are available on a first come, first serve basis
Refund: Receive refund back to your original payment method, minus shipping & restocking fee.
Email us at firstname.lastname@example.org with the issue.
After you submit return request, it will take us 1-3 business days to review your case for approval. You will receive a confirmation email once we approve your return.
Pack it up along with return approval email printout. Place your item(s) (in unworn condition and with tags attached and in its original package) in a securely sealed shipping package.
Send it off. Jot down the tracking number so you can follow its journey.
Return your package via the US Postal Service, UPS, or FedEx.
For US Postal Service:
Take your package to a US Post Office, ship via First Class Mail with Tracking or Priority Mail.
Be aware that giving your package to a US Postal carrier or leaving it in a USPS collection box or your residential mailbox may add additional transit time and cause delays in processing your return.
Take your package to a UPS store.
Be aware that leaving your package in a UPS drop box or giving it to a UPS Ground driver may add additional transit time and cause delays in processing your return.
Take your package to a FedEx store.
Be aware that leaving your package in a FedEx drop box or giving it to a FedEx Ground driver may add additional transit time and cause delays in processing your return.
Please allow 5 to 10 business days for package transit, plus an additional 2 to 3 business days for processing after receipt at our Fulfillment Center.
We'll email you once we process your return or exchange.
Please note: We strongly encourage you to insure your package. Please be aware that we cannot take responsibility for any lost or damaged packages in transit.